Frequently Asked Questions

• 1. Are your gemstones natural?

  Yes. All gemstones offered on our platform are natural unless explicitly stated otherwise. Any treatments are clearly disclosed in the product description.

• 2. Do your stones come with laboratory reports?

  Many stones are accompanied by independent gemological laboratory reports. If a report is included, it will be specified in the listing. Upon request, we can also assist in arranging certification for certain stones.

• 3. Do you guarantee origin claims?

  Origin is stated only when supported by credible gemological assessment or reliable sourcing documentation. We prioritize transparency and avoid speculative claims.

• 4. Are all stones owned by Poe Collection Co., Ltd.?

  Our platform features both stones from our own collection and select pieces from trusted industry partners. Vendor-listed items are clearly identified.

• 5. How are third-party vendor stones vetted?

  All partner vendors are screened before being approved to list. We require accurate disclosure of treatments, origin (if claimed), and certification details.

• 6. What payment methods do you accept?

  We accept Visa, MasterCard, and Wise. For higher-value transactions, bank wire transfer is recommended.

• 7. Do you ship internationally?

  Yes. We ship worldwide using secure and insured shipping services. Delivery times vary depending on destination and customs procedures.

• 8. Is shipping insured?

  Yes. All shipments are fully insured until delivery confirmation.

• 9. What is your return policy?

  Returns are evaluated on a case-by-case basis. If a stone is materially misrepresented or found to be inconsistent with its description, we will review the matter promptly. Deposits are generally non-refundable unless otherwise agreed.

• 10. Are prices negotiable?

  We aim to price our stones fairly and transparently based on quality and market conditions. For serious inquiries, you are welcome to contact us directly.

• 11. Can I view stones in person?

  Private viewings may be arranged by appointment. We also participate in select international jewelry and gem fairs.

• 12. How can I request additional photos or videos?

  You may contact us directly for additional media, detailed information, or specific requests regarding any listed stone.